guides

Frequently Asked Questions

Most information is covered across our pages, guides and policy pages.
However, if you need further help, please contact us directly.

Buying Services

  • How do I enquire about an item I want to trade-in?

    It’s simple. Simply call us, or email us a photograph of it, or better still, pop into the shop. We will need to inspect the item itself in order to give you an accurate price.

  • We offer a 30-day return policy on all items.

  • If your item (or items) fits the descriptions on this page and the branch services page, then we’ll definitely take a look. If you’re unsure, just pop into the shop. We’re not always concerned about how your item looks! It may be that it is dismantled or even melted down.

  • You can part exchange your item for nearly anything in the store, or an item that is available on our website. This includes cash towards services such as renovation and repair of another item you want to keep.

  • All of our articles are packaged within one of our branded boxes. We are always happy to accommodate any packaging requirements you may have. When you make your purchase, please specify these by adding a note to your purchase or using the "Contact us" form.

Payment

  • What payment methods do you accept?

    We accept various forms of payment, including Visa debit, or credit card, PayPal, and Klarna, which allows you to split your payments over three months.

    We have been in this brilliant business for a long time and therefore understand that sometimes many people benefit from a longer-term in-house interest-free payment plan, otherwise known as a "layaway." Therefore, we offer this in both our stores and on our website. This involves a 20% deposit, and you then pay the remainder of the balance no later than six months from the date of that deposit. During this time, we keep the article(s) secure and safe. Once payment is complete, we will send your jewelry via fully tracked post service.

  • We have been in this brilliant business for a long time, and therefore understand that sometimes many people benefit from a longer-term payment plan, otherwise known as a “layaway.”  Our  personal payment  plan  is available for  six months, during which, we keep the article(s) secure and safe, until the balance is paid in full. On receipt of full payment we send the article(s) to you via our usual means (tracked, and traced). All we ask for is a 20% deposit, and then that you pay the remainder of the balance by no later than six months from the date of that deposit. Deposits, and any further payments are non – refundable. Should you need a little longer to pay in full, then we will always take in to account individual circumstances, act in the utmost good faith, and in all reasonableness to accommodate this.

    If you have any questions regarding our structured payment (layaway) plan, please contact us at info@goldman-jewellers.co.uk

Refunds

  • Can I get a refund if I don't like the item or change my mind?

    If upon receiving your purchase you're not satisfied for any reason, please let us know at the earliest opportunity, and within fourteen days of receiving your purchase, that you would like a full refund. Once you have done this, please return the goods to us, and we will issue you a full refund within fourteen days of receiving the item back. This does not affect your statutory rights.

    See our Refunds policy

Online Shopping

  • CATEGORIES

    Choose from a range of selections to suit your purchase, including any specific Gender, Occasions, Carats (gemstones: the total amount), Gemstones (including natural or lab-grown diamonds), and Style (modern, retro, vintage, antique). You can even view by sections from your local shop.

    Nearest shop collection: You can request for items from any of our shops to picked up at your nearest Goldman shop. Just make a note at the checkout.

  • Our in-store computer systems immediately inform this website if it is sold, so rest assured, you you have what you've chosen and paid for.